Proton Savvy Recall
By admin at 3 April, 2008, 2:30 pm
Proton announced the recall of its Savvy cars on March 31, 2008, apparently detecting wheel-bearing problem.
The issue, it seems will potentially cause water to enter through rear wheel-bearing which could result in malfunction of certain components with loosening of the wheel as the worst case scenario.
About 34,000 Savvys will be impacted.
This recall is believed to be the second time for Proton in their history of car manufacturing and the recall is about two years after the launch of this model. The first recall involved Proton Waja due to faulty alloy wheels.
The problem was detected during a regular random check but it doesn’t mention if the random check on post assembled cars or cars already delivered to customers.
Savvy owners are advised to bring their cars to nearest Proton Edar or EON Branch for inspection. Replacement will be installed free of charge if required after checks.
This is a precautionary measure taken by Proton to minimize the damage.
31/03/2008
PROTON RECALLS SAVVY TO ADDRESS POSSIBLE WHEEL-BEARING PROBLEM
Shah Alam [31 March 2008] - PROTON is recalling its Savvy cars to address a possible problem.
In line with PROTON’s continuing commitment to quality, regular random checks are conducted on PROTON cars as part of its i.Care programme. The results from the most recent inspection brought to attention the possibility of water entry into the rear wheel-bearing which could lead to a malfunction of the affected components.
PROTON’s Managing Director Dato’ Syed Zainal Abidin Syed Mohamed Tahir said, “The safety and satisfaction of our customers is a primary concern. As a precautionary measure, we are recalling all Savvy’s for inspection and repair. We do apologise to all the Savvy owners for any inconvenience”.
The recall will affect a total of 34,000 Savvy cars and PROTON will conduct the necessary checks and replacements at no cost to the customer. All Savvy owners are advised to take their cars to the nearest PROTON EDAR or EON service branches for an inspection. This recall is purely a precautionary measure as the convenience and safety of its customers is PROTON’s highest priority.
Customers are therefore encouraged to immediately contact the nearest Proton Edar or EON service branch for an appointment to have their cars inspected.
As an alternative, please call PROTON i-Care at 1-300-880-888. Our staff will be happy to answer any queries that you may have as well as assist in making an appointment with a service centre.
PROTON assures its customers that it appreciates the trust and confidence reposed by its customers in its products. PROTON sincerely regrets any inconvenience to its customers.
PROTON thanks all of its customers for their patience and understanding and their support.View the full listing of Proton Edar and EON Service Centres.
What a shame and it is the 2nd time for proton.
This is the third - the second time was a wheel jack recall for the Satria Neo and GEN2.
http://paultan.org/archives/2007/12/19/wheel-jack-recall-for-gen2-and-satria-neo/